Refund & Cancellation Policy

Please review our policy regarding order cancellations and refunds.

Last updated: October 2025

Order Cancellations

The ability to cancel an order is subject to approval by the respective BigLocal.in vendor. Below are the terms for different cancellation scenarios:

1. Cancellations Initiated by You

You may request to cancel an order after it has been placed. If the vendor approves the cancellation, any applicable refund will be processed to the original payment method within 7 business days, unless otherwise specified in individual product policies or vendor terms.

2. Cancellations by a BigLocal.in Vendor

Our vendors reserve the right to cancel an order under certain circumstances, including but not limited to: suspected fraud, violations of our Terms of Service, product unavailability, or other unforeseen events. If your order is cancelled by a vendor, any applicable refund will be processed to the original payment method within 7 business days, unless otherwise specified in individual product policies or vendor terms.

3. Cancellations Due to Errors

In the event of an error in product information or pricing, we reserve the right to cancel the order. Should this occur, a refund will be processed to the original payment method within 7 business days, unless otherwise specified in individual product policies or vendor terms.

Important Terms

Currency: All refunds will be processed and issued in Indian Rupees (INR).
Promotional Offers: If an order is cancelled or refunded, any promotional offers, discounts, or codes applied to that order may be voided and may not be reusable.
Final Discretion: BigLocal.in and its vendors reserve the right to make the final decision on all refund and cancellation requests.

Have Questions?

If you have any questions about our refund and cancellation policy, we're here to help.