Return Policy

Our Return Policy

At BigLocal.in, we strive to ensure every purchase meets your expectations. Your satisfaction is our priority, and we're here to help when things don't go as planned.

General Guidelines

However, due to the nature of our products and vendor policies, items are generally non-returnable, non-replaceable, and non-exchangeable. We do make exceptions under the specific circumstances outlined below.

Conditions for Eligibility

You may be eligible to request a return or replacement if the product received falls into one of the following categories:

• Damaged Goods: The product exhibits physical damage upon delivery.
• Defective Items: The product is found to be defective or not functioning as intended.
• Expired Products: The product has passed its stated expiry date when delivered to you.
• Incorrect Deliveries: The product received is not the item you ordered.

Please refer to the individual product page for any specific return policies set forth by the vendor.

Initiating a Return Request

If your item qualifies for a return based on the above conditions, please follow these steps:

1. Contact Support: Reach out to our customer support team within the specified timeframe (usually within 48 hours of delivery, or as mentioned on the product page).
2. Provide Details: Have your Order ID ready and provide clear photographic or video evidence of the product's condition or discrepancy.
3. Await Approval: Our team, in conjunction with the vendor, will review your request and communicate the next steps.

Refund Process for Approved Returns

Upon approval of your return request by the vendor, we will proceed with the refund according to the following guidelines:

• Processing Timeline: Refunds are typically processed within 7 business days from the date of the return approval. This period may vary based on individual vendor terms.
• Currency: All refunds are processed and issued in Indian Rupees (INR).

Important Note

BigLocal.in reserves the right to make final decisions on all return and refund requests. Our goal is to provide fair and transparent resolutions while adhering to vendor policies.